Frequently asked questions
Booking, prices, the day of travel and everything in between. If your question is not here, call or message us: someone answers day and night.
Booking and prices
Online booking opens from tomorrow, and a day ahead is comfortable. For a ride today, call or message us: we can often help at a few hours' notice. If you are landing at 4am, or you need the accessible van or child seats, give us a day so we can put the right vehicle and the right driver on it.
By the route, date, vehicle class, operating distance and any requested extras. The displayed total includes applicable VAT, fuel, normal tolls and vignettes, standard parking, normal border processing and the vehicle's required travel. There are no hidden fees.
It is a fixed quote for the details entered, subject to vehicle availability. Once we confirm the booking in writing, it will not change because of normal traffic, border queues, weather, fuel or toll prices. It changes only if you request a different service.
Yes, and it is never higher. If one of our cars is already making the same journey in the other direction, for example returning from Greece after a drop-off, or you are open to sharing and others are going your way, we pass the saving on and confirm the lower price in writing.
Our vehicles and chauffeurs are based in Skopje. A journey outside the area must include all required operating kilometres and driver time, including the vehicle's return to base. That cost is already inside the fixed price rather than shown as a separate fee.
Yes. To change the time or place, message us and we confirm any new price before the trip. Cancel more than 24 hours before pick-up and there is no charge. Between 6 and 24 hours, 50% of the confirmed price applies; under 6 hours, or a no-show, the full price. Minibuses, events and bookings of five or more vehicles may have a 72-hour notice period, stated in your quote.
Cash in euros or denars to the driver, or a bank transfer before the trip. Company invoices with your VAT details are no problem. Card payment on the website is coming.
On the day
Give us the flight number when you book and we follow it. The driver arrives when the aircraft actually lands. Up to 60 minutes of waiting after landing is included, and we do not charge for delays that are not your fault.
On time, or 20% back. If our driver reaches a confirmed pick-up more than 15 minutes after the agreed time, we take 20% off that leg, or refund it if you have already paid. For airport pick-ups the agreed time is when your flight actually lands. It does not apply if the time or place changed after we confirmed, or to road closures, accidents, border closures or severe weather.
Yes. We regularly drive to Kosovo, Serbia, Bulgaria, Greece, Albania and Montenegro. Bring the passport or ID you used to enter, and tell us at booking if anyone in the car travels on a different document, so we can plan the crossing.
Vehicles and extras
Yes, for babies, toddlers and older children. Ask for them in the extras and tell us the ages. They are fitted and checked before we set off.
Yes. It is a VW Caddy Maxi with a rear ramp and a four-point lockdown system, so you stay in your own chair for the journey. Tell us the width of the chair, the total height with you seated, and whether it is manual or powered, and we will confirm the fit before you pay anything.
Offers, groups and gifts
Book the return together with the outward trip and save 10% on the pair. Tick “open to sharing” when you book. Ask us on WhatsApp whether one of our cars is already returning your way. After your first trip, every later booking is 5% off, and if you recommend us, your friend gets 10% off their first trip and you get 10% off your next one.
Tick “open to sharing” when you book. If others are going the same way at a similar time, we offer you a lower price before the trip. Nothing changes unless you agree; otherwise your private car goes ahead as booked.
Send us a lower written quote from a licensed operator for the same trip, date and a comparable car, and we will review it before you book. If we can adjust our price, we confirm it in writing. We never lower the standard of the car or the driver to do it.
Yes. For groups, regular trips, events and companies we agree rates in advance. Call or message us with what you need.
Yes. Choose “Gift voucher” on the contact form and tell us the trip or the amount. Once it is paid we email you a voucher code, and the person you give it to enters the code when they book.